The printer asked me which wireless access point I wanted to connect to and listed two devices with MAC addresses. This morning I removed the printer from the network and reconnected it manually. When I try to print from the laptop I get an error message stating the printer isn't responding. None of this has fixed the connection problems. I also rebooted the router (the router is part of our system but is not an access point). I removed printer from the network and reconnected it.

Yesterday I uninstalled all Canon software from my laptop, deleted the printer, rebooted the laptop, and then reinstalled all the software. Sometimes it would print only part of a document. It would print from some devices but not others.

The printer started acting erractically about a week ago. We could print from my Lenovo laptop (which has Windows 10), two iPhones, an Apple laptop, and an Apple iPad. The printer worked fine for about 6 weeks. After the new system was installed I sucessfully connected our PIXMA TS6020 printerr to the the nearest access point (#4). We recently upgraded our wirelss system from a single router to a Ubiquiti system that includes four wireless access points.

Mac address of a printer